Lead HR Operations Analyst
Location
Belfast, Antrim and London, South East England, United Kingdom
Company
JR UK (Client/Employer: CME Technology Support Services Ltd)
Job Summary
As a Lead HR Operations Analyst, you will support the HR division as part of the HR Operations Team, providing first‑level support, escalating to COEs, ensuring compliance, managing data integrity, and driving operational efficiency.
Responsibilities
* Drive Operational Effectiveness: Provide first‑tier support and serve as the primary escalation point for second‑tier AskHR tickets, meet SLAs, handle complex, sensitive, and confidential requests.
* Support Data Integrity: Act as a key resource for Workday HCM by performing mass EIB loads, overseeing detailed data changes and organizational updates, ensuring accuracy of the central data repository.
* Contribute to Team Growth: Guide and provide feedback to junior team members, identify development opportunities, set a positive example.
* Improve the Employee Journey: Support key processes throughout the employee lifecycle from onboarding to offboarding, identify improvement areas, implement automated solutions to enhance the experience.
* Ensure Compliance: Lead thorough audits and testing for Workday releases, ensure adherence to global labor laws, and manage regulatory reporting.
* Provide Insightful Support: Collaborate with HR Tech to develop advanced dashboards and deliver key metrics to support leadership decision‑making.
* Lifecycle & Benefits Support: Oversee specific benefits (family leave, sickness) and manage offboarding/exit processes in partnership with Employee Relations.
Qualifications and Skills
* HRIS Expertise: Strong proficiency in enterprise HRIS/HCM (Workday preferred), deep knowledge of business processes, EIBs, reporting, audits, and data maintenance.
* Operational Experience and Excellence: Expert within an HR service center, manage high‑volume tickets, meet global SLAs.
* Technical Capability: Expertise in data quality assurance, auditing, system testing, analytical mindset, and use of AI tools to drive efficiency.
* Project Leadership: Ability to manage confidential, high‑stakes HR projects from start to finish.
* Communication & Discretion: Excellent judgment in handling sensitive Employee Relations matters, navigating UK benefits and statutory leaves.
* Development Focus: Commitment to supporting talent growth and building a collaborative HR Operations team.
* Bachelor’s degree in Human Resources, Business or related field (or equivalent experience); CIPD qualification desirable.
* Lead or Senior role experience within HR Operations or HR Shared Service.
* Problem solving, conflict resolution, networking, continuous improvement, technical aptitude.
* Background in financial or professional services preferred.
* Strong knowledge of legislation and governance in HCM/Workday.
* Experience with Google Workspace, Jira, or a ticketing system.
EEO Statement
We are an equal‑opportunity employer and consider all potential employees regardless of protected characteristics.
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