Deputy Service Manager – Mulberry Junction Adults, Health & Communities | Housing Related Support Team
Reports to: Mulberry Junction Service Manager
Contract: Full time - Office office based - 36 hours per week
Salary: £29.13 UMB per hour ( £21.28 PAYE)
About the Role:
Working on behalf of Haringey Council, We are seeking an experienced and motivated Deputy Service Manager to support the day-to-day management of Mulberry Junction, a single homeless hub delivering a co-produced, psychologically informed and trauma-informed service.
Mulberry Junction works with people experiencing homelessness and complex needs, providing access to housing and homelessness advice, health and wellbeing support, skill-building opportunities and peer support. This is a varied, fast-paced and community-facing role, focused on achieving positive outcomes for individuals and supporting the delivery of the Council’s Homelessness and Rough Sleeping Strategies.
You will play a key role in line-managing staff, overseeing high-quality casework, supporting move-on, monitoring outcomes, and developing a skilled and motivated team. You will also work closely with statutory and voluntary partners to ensure people are supported to achieve sustainable housing, health and social outcomes.
Key Responsibilities
Support the smooth day-to-day running of the service and deputise for the Service Manager as required
Provide advice, guidance and oversight to staff to ensure timely, high-quality casework
Deliver regular supervision, performance management and staff development, including appraisals and probation reviews
Model and embed trauma-informed, relational and psychologically informed practice
Lead on complex and long-stay cases, move-on planning and Team Around Me (TAM) or case conferences
Monitor service performance, outcomes and data to support reporting and continuous improvement
Ensure accurate recording of service user information, activities and outcomes
Maintain strong knowledge of housing legislation, welfare benefits and homelessness pathways
Apply safeguarding, domestic abuse, risk management and health & safety policies effectively
Work in partnership with a multi-disciplinary network including health, outreach, housing and voluntary sector services
Support health & safety compliance, staff training and building management tasks
Participate in an out-of-hours on-call rota (up to one week per month)About You You will bring:
Experience or strong understanding of issues affecting people who are homeless or at risk of homelessness
Experience of supervising staff or volunteers, or a clear readiness to step into a management role
Confidence in risk assessment, incident management and safeguarding
The ability to work calmly, proactively and respectfully in challenging and complex situations
Strong organisational and numerical skills, including basic financial processes
Knowledge of health & safety and a commitment to safe service delivery
A commitment to co-production and service user involvement
Excellent communication skills and confidence using IT systems (Word, Outlook, Excel)If you are looking for your next rewarding role and this suits your experience and interests, please contact me today. You can send your most recent cv to: (url removed) or call me directly on (phone number removed)