We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements on a temporary basis for 12 months.
We are looking for a detail‑oriented, customer‑focused individual who will support our team in ensuring the smooth running of our local depot. The role involves coordinating installation teams, resolving operational issues, and delivering outstanding customer service.
Key Responsibilities
* Serve as the main contact point for customers, delivering exceptional support.
* Coordinate installation teams, trades, and customers to ensure smooth project execution.
* Monitor and track appointment schedules and installation plans to meet deadlines.
* Maintain accurate records of project details related to installations.
* Resolve operational issues efficiently to minimise disruptions.
* Process purchase orders and reconcile invoices.
Key Skills
* Excellent communication and inter‑personal skills.
* Strong organisational abilities with keen attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* Proficiency in Microsoft Office suite (Word, Excel, Outlook).
* Familiarity with CRM software is advantageous.
Benefits
* Paid time off: 31 days holiday (including Bank Holidays; increasing to 33 days after 2 years of service). One additional paid day for your birthday.
* Annual volunteer leave.
* Comprehensive health & well‑being benefits, including in‑house occupational health, mental health resources, employee assistance, and discounted gym memberships.
* Heavily discounted employee purchase scheme on all company products.
* Group perks & discounts at major high‑street retailers (food shopping, days out, cinema, theatre, dining, mobile phones).
* Salary‑sacrifice benefits (pension, cycle‑to‑work, electric car purchase, additional annual leave) and access to flexible pay and competitive savings & borrowing products.
* Employee recognition schemes.
Equal Opportunities & Working Rights
Applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet home office sponsorship requirements.
Through our value of "Succeed Together" and the Equality Act 2010, we commit to equality, diversity and inclusion, recruiting the best person for the job regardless of protected characteristics.
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives.
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