Job Description
1st Line Support Technician
I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment.
Responsibilities
* Act as the first point of contact for inbound technical support requests
* Log, manage, and resolve service cases using ITSM tools
* Maintain high levels of professionalism and service standards
* Support the development of internal knowledge bases and user guides
* Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more
Requirements
* Minimum 1 year experience in a Managed Service Provider (MSP) environment (preferred)
* Strong communication skills and a customer-first approach
* Excellent attention to detail and organisational abilities
* Willingness to work paid overtime when required
* A genuine interest in technology and collaborative team culture
Package Includes
* Competitive salary: £27,000-£30,000
* Annual bonus of up to 5%
* 22 days holiday, increasing to 25 days with tenure
* Company laptop and training opportunities
* Regular team events and personal development support
This role offers a career-defining platform for someone eager to advance in the IT services industry. Apply now to learn more ONLY if you have the desired skills.