Overview
Customer Care Advisor – Havant (Office Based). You will provide exceptional customer service and support, handling enquiries by telephone, email, social and web, and processing orders while seeking upselling opportunities.
Responsibilities
* Process customer orders accurately and in compliance with company policy and procedures.
* Monitor order status and communicate any issues to customers.
* Liaise with customers to build solid relationships and provide excellent customer service, ensuring client care calls are carried out across key accounts.
* Respond to customer enquiries, providing after-sales support including technical advice.
* Accurately maintain records of customers on the CRM system.
* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
* Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
* Previous sales experience with proven success in sales through a service mindset.
* Excellent problem-solving skills with analytical thinking and effective solutions.
* Empathy and patience when dealing with customer concerns, demonstrating a customer-centric approach.
* Strong organisational and multitasking skills with the ability to prioritise and manage time effectively.
* Ability to stay calm under pressure and adapt to changing priorities in a fast-paced environment.
* Positive attitude, resilience, and a commitment to delivering excellent customer service.
* Proficient in Microsoft Excel and Word; knowledge of SharePoint, Business Dynamics, or Dynamics 365 is advantageous.
INDCP
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