Customer Support Coordinator – Our client, a well-established family-owned business based in Doncaster, is seeking a Customer Support Coordinator to join their growing team.
The Sales Support and Customer Service departments are the true engine room of the business, handling day‑to‑day technical and commercial interactions with customers to an exceptional standard, the driving force behind the company's outstanding reputation and glowing customer reviews.
In this role, you will act as a key point of contact for customers, providing quotes, technical support and problem resolution in a professional and efficient manner. You will take ownership of enquiries, deliver accurate, timely solutions and maintain a positive, customer‑focused approach.
Responsibilities
* Respond to incoming sales enquiries over email or the phone.
* Support customers on their requirements to ensure they are ordering the right product for their needs.
* Respond to bespoke orders in terms of materials needed.
* Problem‑solve delays or issues.
* Proactively resolve stock or delivery issues before the customer is aware.
Requirements
* Internal Sales, Customer Service or Admin Support experience.
* Must be technically minded.
* Experience in providing quotes.
* High emotional intelligence to work well in a close-knit team and delight customers.
* Attention-to-detail and real ownership of everything you do.
* Ability to work at a quick pace in a dynamic environment.
* Great initiative and problem‑solving skills.
* Commercial awareness with genuine concern about the success of the business.
* Good communication skills with a clear telephone manner.
* Excellent IT literacy with ability to learn new systems quickly.
* On time and reliable attendance at work.
Benefits
Salary: £35,000
Profit‑related bonus
Monday‑Friday 8am – 4.30pm
IND25
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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