Job Title: Depot 900 Administrator
Location: Burton-upon-Trent, DE14 2SY
Salary:Competitive based on experience.
Closing Date:04/07/2025
What is the opportunity?
Join us as an Administrator within our Palletforce team.
The main purpose of this role is to be the first point of contact for Palletforce Strategic accounts, resolving their problems or queries in an efficient and effective timescale. Ensure that service levels are monitored and standards are maintained.
Working hours need to be flexible to meet the needs of the business. Your regular shifts will be Monday to Friday between 8Am – 6PM
Responsibilities:
1. Handling incoming and outgoing phone calls and enquiries
2. Processing discrepancies effectively and efficiently
3. Investigating and solving complex or long standing issues
4. Keeping accurate records of discussions
5. Build and maintain customer and depot relationships
6. Produce a variety of reports and KPIs using a high level of accuracy
7. General administration/filing duties
What you will need to succeed?
8. To be polite and professional at all times, being aware of the environment you work in
9. Must be proficient in the use of MS Office, in particular Excel, and other specified software
10. Proactive and able to work independently or part of a team in a busy environment
11. Able to resolve customer complaints in an appropriate manner
12. Trustworthy and accountable
13. Open and approachable
What you will get in return?
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.
There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
Apply for this role here