Role Overview
The Careline Advisor is responsible for delivering excellent customer care and support to consumers across all contact channels. This includes handling queries and complaints related to a wide range of products, and managing interactions via social media platforms such as Facebook and Instagram. The role involves publishing, monitoring, and moderating social engagement, ensuring timely and effective resolution of issues in line with brand tone of voice.
Operational Hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm
Skills Required
·* Fluent French and Dutch speaker
·* Effective and empathetic communication with a wide range of consumers
·* Ownership of customer journey and resolution through personalised solutions
·* Customer care experience, preferably in the food industry
·* Strong interest in food and foods for special medical purposes
·* IT skills including Google Suite, Microsoft Office, and CRM systems (Salesforce preferred)
·* Flexibility to work shifts
·* Self-motivated and a team player
Training & Development
Full training and induction provided, covering systems, data protection, and soft skills. Ongoing training will support project requirements.
Performance & Growth
Careline Advisors are expected to meet SMART objectives including productivity, customer satisfaction, data accuracy, and call quality. Opportunities for career progression and salary increases are available based on performance and added responsibilities.
Benefits
·* Fun and sociable team environment
·* Pension Scheme
·* Eye test vouchers and discounts
·* Discounted gym membership
·* Charity involvement and fundraising events
·* Campaign-specific incentives and prizes
·* £500+ referral bonus scheme
·* Apprenticeship and career development programmes
·* Perkbox rewards and recognition schemes
·* Cycle to work scheme
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.