[Full Time] Founding Customer Success Manager at Kula (United States) | BEAMSTART Jobs
Founding Customer Success Manager
Kula United States
Date Posted
17 Aug, 2023
Work Location
London, United Kingdom, United States
Salary Offered
$50000 — $80000 yearly
Job Type
Full Time
Experience Required
1+ years
Remote Work
No
Stock Options
Yes
Vacancies
1 available
???? Apply now | ???? Who is Kula? | ???? You | ???? Role | ???? Benefits | ????Process | ???? Referrals
???? Who is Kula and what do we do?
Hey! We're Kula, the AI business development team for law firms. We believe senior lawyers are salespeople, and we know their biggest pain point is winning new business. We’re on a mission to solve this problem and disrupt a 2000-year-old global profession.
We are backed by some of the best investors in the world, including Y Combinator, Entrepreneur First, Acequia Capital and angel investors behind companies like Ironclad, OpenSea and Stripe .
???? Who exactly we you looking for?
Over 100 law firms already use Kula, and we’re growing revenue by 10% each month. We need an experienced customer success manager to work on improving 2 metrics:
1. Gross churn (by onboarding and activating new customers)
2. Revenue expansion (by upselling existing customers)
You'd be a great fit if you're:
???? Ambitious
You're someone who wants to grow fast in their career and can scale with Kula.
???? Hard Working
You’re fulfilled by working hard and achieving outstanding results.
???? Product Focused
You love learning about customer problems and scoping new features to solve them.
???? Smart
You explore new creative ways of doing things, have strong opinions and are willing to change them.
???? So what will I do?
You will take ownership of onboarding and upselling new customers, and while working directly with the tech team to improve our product:
* Own customer onboarding
* Own customer upselling
* Own and improve Kula’s customer success processes
* Own customer interviews and the feedback loop to the product/tech team
???? Why should I join Kula?
???? Top of market commission plan
???? First customer success manager in a YC backed startup
???? Accelerate your career with a fast-growth startup
???????????????? Join an incredible team from Microsoft, AutoDesk, Cambridge, Oxford, MIT and IIT
???? Influence product roadmap; watch a word-class tech team bring your ideas to life!
About Kula
AI Business Development Team For Law Firms
Company Size: 6 - 10 People Year Founded: 2021 Country: United Kingdom Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds
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