The Area Manager is responsible for leading and delivering high-quality 24/7 technical service operations across the North UK region (including Scotland). Working closely with the UK Service Management Team and Service Program Account Manager, the role ensures operational performance meets contractual, regulatory, and legislative requirements while driving service excellence and continuous improvement.
Key Responsibilities
Operational Leadership: Oversee asset maintenance, repairs, upgrades, commissioning/decommissioning, and service recovery across sites.
Service Performance & SLAs: Monitor KPIs, manage SLAs, ensure timely work order completion, and drive performance improvements.
Workforce & Resource Management: Lead workforce planning, scheduling, utilisation, overtime control, and long-term operational resilience.
Team Leadership & Development: Recruit, develop, and manage high-performing field teams; maintain competency matrices and training compliance.
Compliance & Risk Management: Ensure adherence to H&S, cyber security, ISO9001, CAA, DfT, IRR17, radiation regulations, and other industry standards. Lead audits, risk assessments, and incident investigations.
Financial & Systems Oversight: Ensure accurate CRM/system usage, labour charging, cost control, and expense compliance.
Stakeholder & Escalation Management: Act as regional escalation point; maintain strong collaboration with internal teams, suppliers, and stakeholders.
Inventory & Asset Control: Manage critical on-site stock and asset tracking.
Duty Management: Support out-of-hours escalations via rota.
Requirements
BA with 5+ years of experience or a Masters Degree with 3+ years of experience. Additional years of experience may be considered in lieu of a degree.
with Proven experience leading large-scale, multi-site technical service operations in regulated environments
Strong leadership and performance management skills with a track record in change management and continuous improvement
Ability to build high-performing, agile teams and maintain strong customer relationships
Excellent planning, time management, and problem-solving skills
Commercial and financial acumen
Strong analytical skills and ability to interpret complex technical information
High integrity and professionalism with solid health & safety and compliance knowledge
Comfortable managing multiple priorities in challenging environments
Proficient in Microsoft Office and business systems
Willingness to travel regionally as required
Level 5 Leadership/Management (or equivalent) and technical qualification (NVQ3/HNC/HND in Electronics or Electrical/Mechanical Engineering)
Nice To Have
Experience with reliability testing and cross-functional coordination
Knowledge of aviation, security, or related sectors
Familiarity with ISO9001 or other quality standards and audits
IOSH Managing Safely
Degree in Electronics or Electrical/Mechanical Engineering
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Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
£58,400.00-£74,900.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit
Pay And Benefits
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