Salary
£29,148 to £31,794
Contractual hours
37
Basis
Full time
Region
Dorking
Date posted
06/10/2025
Job reference
MVDC00051
About us
Mole Valley lies at the heart of Surrey. The towns of Dorking and Leatherhead are the District's main centres. The M25, A24 and A25 are within easy reach.
Our purpose built open-plan offices are located in Dorking. We are opposite the Sports Centre which offers a 6 lane 25m swimming pool, sports hall, gym, aerobics studio and café and Dorking Halls, which provides a range of facilities including a café, cinema, theatre and concerts.
The offices are only a 2 minute walk from shops in the High Street. For those who travel to work by car we provide free staff parking directly outside or across the road from the Head Office in Dorking and the nearest railway stations are just a short walk away.
About the role and Team
We are a small Team of 10 hard-working individuals who are passionate about this highly demanding and critical Service area. We operate a dynamic, lively and professional environment and we are a very approachable team.
Working as part of our friendly and supportive Revenues team, you will be handling inbound calls from residents, businesses and visitors resolving as many as possible at the first point of contact. Duties also include handling enquiries received via email and through our online forms, occasionally seeing customers face to face in our reception when back-office help is called for and other adhoc administrative tasks. To assist in the accurate Billing, Recovery and Collection processes of local revenues.
You will be supporting a front-line customer facing Service where priorities regularly change throughout the course of the average day, which will add variety and meaning that there is a need to bepro-active, forward thinking and positive towards change.
Our busy environment means that you will have a great opportunity to build your customer care skills while gaining knowledge of the wide range of services provided within a Revenues Section and the wider Council.
What we're looking for from you
We are looking for someone that can hit the ground running so you will have some previous Customer Service and Revenues experience. The successful candidate will complete a well-designed Induction Training Programme that will offer 12 weeks extensive mentoring coaching to build confidence and ensure that you have a sound understanding of the daily procedures that will be part of the job moving forward. You will also receive full training in the call handling process along with office-based duties in the environment we work in.
The role also involves administration duties and a high volume of data input so great attention to detail and accuracy is essential.
The successful applicant will attend a 1 Day IRRV Introduction to Council Tax Administration Course and be willing to study towards the more advanced IRRV Qualification(s) available.
Other skills and experience needed include:
* Strong communication and empathy skills, with the ability to use a range of communication styles, including listening and questioning, to provide a personal approach
* The ability to understand, coach and signpost our customers to our digital platforms
* A positive, can-do attitude with the ability to have difficult conversations and overcome objections
* A good standard of IT literacy and the ability to update in-house systems and spreadsheets.
* Ability to make detailed and accurate numeric calculations
* Ability to deal with customers and external agencies face to face and by telephone in a polite, courteous and friendly manner
* Excellent timekeeping with a reliable and punctual attitude towards work
You will have at least four GCSE's grade 9-4/ A to C, or equivalent, including Maths and English to apply.
* A comprehensive and supportive induction programme to ensure confidence and competence
* Hybrid Working – 3 days Office based alongside 2 days working from home each week will be considered after the Probationary Period has been completed.
* 24 days annual leave which will rise 1 day a year to a maximum of 28 days a year plus Bank Holidays in addition
* Excellent pension scheme including employers contribution of 15%
* The ability to build up Flexi-Time of 1 day per month on Management approval which allows you to take time-off outside of your Annual Leave entitlement.
* Mental Health first aiders for staff
* Employee Assistance Programme
* Paid e-learning and training
* Annual salary increases (subject to performance) up to maximum of scale
* Free car parking at Pippbrook Offices
* Discounts for local businesses
* Friendly office environment just a short walk to Meadowbank Park or Dorking High Street and close to the train stations
Further info
Office based days will be at Pippbrook, Reigate Road, Dorking, RH4 1SJ (opposite Dorking Halls)
For an informal chat about the role, please contact Mark Blake on Alternatively, you can contact our jobs inbox,
Closing date for applicants: Midday 22nd October 2025
In person interview dates: W/C 27th October 2025.
How to apply
Click Apply Online and send us your up to date CV.
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