The opportunity
A well-established UK business is strengthening its operational and technology foundations as part of a broader transformation programme.
Reliable, responsive IT support is critical to keeping the business running smoothly - from frontline operations through to back-office teams. Centaura Group has been engaged to support this journey and is now seeking an IT Support Engineer to provide hands-on technical support and ensure day-to-day systems operate reliably.
This role is ideal for someone who takes pride in solving problems properly, supporting users with professionalism, and keeping technology working as it should.
About the role
You will be responsible for providing first- and second-line IT support across the organisation, ensuring minimal downtime and a positive user experience.
Working closely with internal teams and external providers, you'll support hardware, software, user access, and core IT services, while contributing to a stable and secure operational environment.
This is a practical, hands-on role in a real operational setting — not a call-centre helpdesk.
Key responsibilities
* Provide first- and second-line technical support to end users
* Troubleshoot hardware, software, network, and system issues
* Install, configure, and maintain desktops, laptops, printers, and mobile devices
* Support operating systems and core business applications
* Manage user accounts, permissions, and access rights
* Assist with onboarding and offboarding of employees
* Monitor systems and carry out routine maintenance and updates
* Escalate complex issues to third-line support or external vendors where required
* Maintain clear documentation, procedures, and knowledge base articles
* Follow IT security best practices and support compliance requirements
What we're looking for
You are calm under pressure, methodical in your approach, and genuinely enjoy helping people solve technical problems.
You care about doing things properly, not just quickly.
Essential experience
* Proven experience in an IT support or service desk role
* Strong understanding of hardware, software, and networking fundamentals
* Experience supporting end users in a professional environment
* Familiarity with ticketing systems and remote support tools
* Good communication skills and a customer-focused mindset
* Ability to manage multiple issues and priorities effectively
Desirable experience
* Experience with Active Directory and user access management
* Exposure to Microsoft 365 and Azure Active Directory
* Experience using device management tools (e.g. Intune)
* Basic understanding of servers, virtualisation, or cloud platforms
* Awareness of cybersecurity principles and good practice
How you work
* You're approachable, patient, and professional
* You take ownership of issues through to resolution
* You document fixes so problems don't repeat
* You're comfortable working independently and as part of a wider team
* You understand the impact IT issues have on real operations
Why this role
* A stable, operational environment where IT matters
* Varied hands-on work rather than repetitive call handling
* Opportunity to grow your technical capability over time
* Part of a wider transformation programme supported by Centaura Group
* A business that values reliable systems and good support
Employment details
* Permanent role
* UK-based (site-based / hybrid as required)
* Competitive salary, dependent on experience
About Centaura Group
Centaura Group partners with mid-market and founder-led businesses to strengthen their operations, technology, and long-term resilience.
This role forms part of a wider client engagement supported by Centaura Group.
Job Type: Temp to perm
Contract length: 12 months
Pay: £30,000.00 per year
Work Location: In person