Job Description
Cisco Technical Customer Success Manager (1 Braham Street, London, United Kingdom)Closing Date: 5th September 2025 Locations: Birmingham, Bristol, London or Manchester Enhanced Security Clearance: if successful, you must be willing and able to undergo Security Check (SC) level clearance. To gain you will need to have been a resident in the UK for a minimum of 5 years and have no criminal record. Why this job mattersBT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey. As a Technical Customer Success Manager you’ll play a key role in BT's strategy to grow market share through expansion of the Cisco adoption within BT’s corporate and public sector customers.
This role will be pivotal in driving utilisation of Cisco technologies. You’ll be helping customers to deliver their business objectives through the creation of technical adoption plans that align with customer goals to maximise returns from their technology investments. As the technical adoption expert, you'll lead on technical engagements with customers, influencing executive and customer technical decision-making while fostering customer engagement and trusted advisory relationshi...