Overview
An opportunity has arisen for a Bank vacancy as an Outpatient Receptionist & Call Centre Clerk. The role focuses on delivering customer care with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and direct them efficiently to the correct department. The post involves working across reception areas covered by the central team including a busy call centre.
Hours: standard hours are 08:00 – 17:00, Monday to Friday with a 1 hour lunch break. Hours are flexible and may require weekend work on occasion. Full training will be provided.
Responsibilities
* Provide a professional front of house and telephone service.
* Meet the needs of all service users, including those with communication impairments.
* Receive and process paper reconciliation slips efficiently while helping to maintain National and local standards.
* Input and update the Trust’s PAS system, ensuring accurate patient records and high data quality.
* Arrange outpatient appointments in accordance with the agreed booking rules.
* Keep up to date with organisational changes to provide a responsive and efficient service.
* Maintain strict confidentiality at all times relating to staff, patients and the Trust's operations.
* Be adaptable to work across the Choice & Access service, including the Central Booking Team and Outpatient Reception.
Qualifications / Skills
Customer care focused with exceptional communication and interpersonal skills; excellent organisational abilities; the ability to work under pressure and maintain attention to detail.
Additional Information
Our vision is to be a first-class provider of sustainable healthcare services. The organisation emphasises values such as COMPASSION, ACHIEVEMENT, RELATIONSHIPS and ENVIRONMENT. Please refer to the attached Job Description and Person Specification for full details.
Advert closes on Sunday 9 Nov 2025
#J-18808-Ljbffr