Overview
We are looking for a skilled Field Service Engineer to support our Cargo Vehicle Inspection (CVI) and RTT X-ray Scanning systems across Thames Gateway, covering Euro Tunnel, Dover to Poole ports. This is a hands-on, customer-facing role that involves installation, maintenance, troubleshooting, and repair of complex detection systems. You will serve as a technical expert and liaison, ensuring optimal system performance and customer satisfaction.
Responsibilities
* Conduct maintenance, repairs, and overhauls on CVI and RTT X-ray scanning systems.
* Diagnose and resolve faults across mechanical, electrical, hydraulic, and software components.
* Provide third-line technical support to site engineers, distributors, and customer representatives.
* Support defect liability and post-acceptance phases for mobile and airport cargo equipment.
* Participate in the installation of static, gantry, and portal systems as part of a project team.
* Travel nationally and internationally up to 90% of the time, including to challenging environments (with appropriate remuneration).
* Complete service documentation, engineering change requests, and maintain accurate records in internal databases.
Qualifications
* Recognised engineering qualification (BTEC, City & Guilds, HNC or equivalent).
* Strong understanding of hydraulic, electrical, and electromechanical systems.
* Knowledge of IT networking (CCNP or equivalent preferred).
* Experience with integrated systems including PLCs, high-voltage systems, and/or radar.
* Flexibility to travel globally, often at short notice.
* Previous experience in a similar field-based engineering role, particularly in international or high-security environments, is highly desirable.
About Rapiscan Systems
Rapiscan Systems is a global leader in detection technology, delivering cutting-edge cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems play a vital role in helping governments and organisations combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
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