2nd Line Support Engineer (Contract – Inside IR35) On-site role – security clearance eligibility required An excellent opportunity for an experienced 2nd Line Support Engineer to join a fast-paced technical environment, providing high-quality support across multiple sites. You will play a key role in resolving incidents, supporting end users, and ensuring reliable client-side computing services. This is an on-site position (minimum 4 days per week) due to the hands-on nature of the work and the need to access secure environments. Candidates must be eligible for UK security clearance. Key Responsibilities * Take ownership of tickets through to resolution, ensuring excellent communication throughout. * Diagnose and troubleshoot 2nd line incidents, escalating only when necessary. * Build, configure and deploy laptops, desktops, and related hardware/software. * Maintain accurate operational documentation. * Support technical improvement by researching and recommending new solutions. * Act as the main technical contact for most incidents, reducing the need for escalation. Skills & Experience * Strong experience in 2nd line IT support within a customer-facing environment. * Solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications. * Proven diagnostics and troubleshooting skills...