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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
We are currently looking for a new role of Lobby Ambassador to join our Team at the Hilton Aberdeen TECA.The successful applicant for this role will have a positive ‘can do' attitude, be passionate about providing an excellent service and show that they care.
Your new role of
Lobby Ambassador will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA).The 200-bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, The only Executive Lounge in Aberdeen and Devona Spa & Leisure.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An extra day's holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
At Hilton TECA, we are committed to delivering exceptional
guest experiences at every touchpoint. As a Lobby Ambassador, you will
be the face of our hotel—present throughout all areas of the operation with a
focus on elevating guest satisfaction, service standards, and smooth daily
function.
This is a dynamic, hands-on supervisory role designed for a
flexible and proactive individual who thrives in a fast-paced, multi-department
environment. You will work across various departments including Front Desk,
Food & Beverage, Executive Lounge, Conference & Events, and Duty
Manager shifts. Comprehensive cross-training will be provided across all
operational areas to ensure confidence, capability, and expertise in delivering
consistent service standards, regardless of the department you are supporting.
Key Responsibilities:
* Act
as an ambassador for Hilton TECA, providing a warm, visible, and
approachable presence in the lobby and guest areas.
* Proactively
recognizing guest needs and creating memorable moments through unexpected
touches.
* Maintaining
a strong, approachable presence across the hotel, interacting with guests,
assisting team members, and elevating the overall guest experience.
* Overseeing
the POD team while ensuring seamless collaboration across all departments.
* Perform
POD responsibilities, ensuring the smooth operation of the hotel during
your shift and being the first point of contact for guest issues or
escalations.
* Support
and cover Front Desk operations including check-ins, check-outs, guest
inquiries, and room assignments.
* Support
guest experience in Executive Lounge when required.
* Provide
operational assistance when required within Conference & Events,
helping ensure successful event execution and guest satisfaction.
* Resolve
in person guest concerns at first point of contact promptly and
professionally, using initiative to exceed expectations.
* Support
departmental teams in peak periods or during staff shortages, offering
flexibility and leadership by example.
* Supervise
and guide team members in absence of department heads, ensuring standards
are upheld.
* Maintain
a strong working knowledge of all hotel facilities, services, and local
area information to assist guests.
* Conduct
regular pod walks to ensure visibility across all departments, check in
with team members, and monitor cleanliness, guest satisfaction, and
operational flow.
* Proactively
identify and report any Health & Safety concerns, ensuring compliance
with Hilton standards and legal requirements.
* Respond
appropriately to incidents, hazards, or emergencies, following established
health and safety procedures.
* Handle
and respond to any reasonable requests from management or guests in a fair,
respectful, and solution-oriented manner, escalating when necessary.
Qualifications & Requirements:
* Previous
experience in a hotel operations or supervisory role is preferred.
* Strong
guest service orientation with a hands-on, solution-focused mindset.
* Genuinely
passionate about hospitality, with a natural, guest-centric approach to
service
* Flexibility
to adapt to changing responsibilities and departmental needs.
* A
steady and confident leader who thrives under pressure and adapts
effortlessly to changing environments
* Excellent
communication and interpersonal skills.
* Ability
to lead by example and motivate others.
* Knowledge
of hotel systems such as OnQ is an advantage.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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