Apprentice client executive

Everywhen Emerging Careers Apprenticeship Programme

Do you feel life has come to a crossroads and you are unsure which direction to take your career… could Insurance be the right career for you?

Following the amazing success of the last three apprenticeship intakes, our apprenticeship programme has been externally recognised by the Global Learning Awards and awarded the prestigious Princess Royal Training Award in 2024. At Everywhen, we are launching the 2026 intake of our exciting Emerging Careers Programme, giving you the opportunity to unlock all those hidden skills and potential that you never knew you had.

These apprentices are full time positions in either Swansea or Southampton so you will need to be within a reasonable commute of either of these locations. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete.

Starting in September 2026, you will begin to build a successful career through our robust induction before embarking onto our Apprenticeship programme. Yes, there will be lots to learn but don’t worry, you will be supported throughout your journey to help you to be outstanding in your career in Insurance.

We will make sure you are prepared to succeed through our induction and on‑boarding programme, which will see you learn and develop knowledge and skills that will be crucial for the role as an Apprenticeship Client Executive. You will be supported through experienced mentors and buddies throughout your journey. This is a fantastic opportunity to earn whilst learning great skills and setting solid foundations for your career ahead.

Following a successful induction, you will undertake an 18‑month apprenticeship programme which will provide supported studying towards achieving a level 3 qualification in Insurance. Once you have obtained your Chartered Insurance Institute (CII) certification, this will enable you to evolve and flourish in Everywhen through our internal talent programmes in areas such as Leadership, Sales and Insurance to name a few.

Being part of the Emerging Careers Programme means your future is looking very bright indeed.

Our culture and values

Our Client Executives are a key part of our business, speaking to our customers and providing advice on new products, renewals and ensuring we understand their needs and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market‑leading customer experience and that’s driven by you.

Our people share a common mindset that sets us apart. Our Client Executives are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team‑players and they build trusted relationships with colleagues, customers and insurer partners.

Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

Purpose of the Role, may include:

Provide support to an assigned Account Executive/portfolio in the day to day running of the client portfolio, including setting up all appropriate actions for renewal. Act as the first point of contact for all client/insurer queries/issues as they arise. Maintain relationships with existing clients and build relationships with new ones.

Key Responsibilities, may include:

Portfolio Support

• Ensure the smooth running of assigned portfolio
• Independently respond to queries from both clients/insurers in a proactive manner, whilst keeping Account Executive/Broker informed as appropriate
• Co‑ordinate administration of schemes, including invoicing, membership data, claims data, communication materials and other associated queries as appropriate

Relationship Building

• Develop, maintain and cultivate a constructive and professional relationship with internal and external stakeholders at all levels
• Be the first point of contact for day‑to‑day enquiries from internal and external stakeholders

Renewal / New Business Support

• Support the creation of presentations for both new and existing clients
• Proactively initiate and manage the gathering of relevant data for client renewals and mid‑term adjustments, ensuring accuracy at all times
• Periodically attend client meetings with internal stakeholders as required

System Administration

• Ensure client records are accurate in respective Client Relationships Management (CRM) system, resolving any identified discrepancies in the CRM system and associated documentation
• Provide a proactive professional service for both internal and external stakeholders
• Proactively seek and recommend improvements to processes and services, participate fully in the implementation of them and be an advocate for change

What do we offer in return?

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company. We also fully understand that everyone is different, and everyone have different priorities, so we offer flexible and hybrid working that works for you and Everywhen.

The starting salary for the role is up to £23,132 and your pay will increase once fully qualified through the apprenticeship programme.

Requirements

• Must be able to commute to Swansea or Southampton.

• Will commit to an 18‑month full‑time apprenticeship programme.

• Will study towards a level 3 qualification in Insurance and obtain Chartered Insurance Institute (CII) certification.

• Demonstrate strong communication, organisational and customer service skills.

Benefits and Flexibility

• Competitive salary and bonus scheme.

• Flexible and hybrid working arrangements.

• Continuous training and development opportunities.

• Inclusive, dynamic working environment.

Diversity and inclusion

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Everywhen is an equal opportunities employer. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here to see our standard benefits page: https://link.to/benefits (link omitted for brevity)

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Please apply online. The vacancy may close earlier than advertised depending on the number of applicants so don’t delay…apply today!!