Job summary
Boston Primary Care Network is looking for an enthusiasticself-motivated person to be the important link between a GP Surgery and localcare homes. This is an administrativeposition and does not have any clinical care.You will be the main point of contact for care homes, checking in withthe homes on a regular basis, accessing support for residents as needed andmaintaining clinical records.
You will need to have excellent communication skills, bothspoken and written. We are also lookingfor people who can build positive relationships with practices, care homes,wider PCN team and other people/organisations linked to patient care.
Main duties of the job
1. To play a role in the delivery ofhigh-quality primary health care services
2. To establish and maintain effectiveliaison with stakeholders including health, voluntary, social and educationresources, attending relevant meetings as necessary
3. Refer people and/or introduce them toappropriate organisations in Boston and nationally (where appropriate) voluntary, statutory (local authority) and local NHS organisations.
4. Support the PCN Manager in providingKPI reports for submission as requested.
5. Be responsible for the organisation,planning and of own workload to meet set deadlines.
6. Following PCN and practice policiesand procedures as appropriate.
7. Undertaking Weekly care home checkins
8. Responding to ad hoc requests fromcare homes
9. Organising relevant practice meetingsand actions
10. Building positive relationships withcolleagues and internal/external stakeholders
11. Supporting improvement projectsrelated to care homes
About us
Boston Primary Care Network (PCN) is made up of the six practices situated across Boston, Lincolnshire. With four town and two out of town practices, the PCN serves a population of approximately 78,000 patients.
Boston PCN is a forward thinking organisation that understands the importance of trusted relationships to provide a platform for communication with all parties to ensure the safe, efficient and effective delivery of care to the population.
Our Vision: Our vision is a community where everyone feels valued, has a sense of belonging and can achieve what is important to them.
Our Mission : Our mission is to join up our practices with other health and care providers, charities and community groups, so that everyone in our community receives the level of support they need, when they need it, close to their home.
Our Values:
12. We put people at the centre of all that we do
13. We are united in purpose standing together; one team, one voice, one heart
14. We build trust and are honest, acting with integrity and compassion
15. We are inclusive, valuing and championing diversity
16. We are brave to positively challenge the status quo to bring innovation and real change for a better future
17. We are responsible, using our existing strengths and assets effectively and bringing new resources to level up our community
Job description
Job responsibilities
Care HomeCoordinators provide a vital link between individual GP practices and localcare homes. The role is pivotal inensuring all people receive the best possible coordinated care and access toservices. The Care Coordinators rolewill support GP practice colleagues and the Multi-Disciplinary Team incoordinating all key activities, including access to services, MDT meetings,advice, and information, and ensuring health and care planning is timely,efficient, and person-centred.
Each Network Practicehas a care home coordinator and while most of the time work is within anallocated GP practice and care homes, working as part of a wider team isimportant, to provide cover when colleagues are not at work and to help sharethe workload.
Person Specification
Experience
Essential
18. Computer literate with the ability to use Microsoft Office Programs such as Word and Excel competently with some experience of the other programs of the Microsoft Office package
19. Understand the aims of current healthcare policy within the PCN
20. Able to analyse and interpret data
21. Has attention to detail, able to work accurately, identifying errors quickly and easily
22. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
23. Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
24. Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
25. An excellent understanding of data protection and confidentiality issues
26. Able to arrange suitable meetings with multiple individuals with often conflicting priorities
Desirable
27. Working knowledge of SystmOne
Qualifications
Essential
28. GCSE (A* - C) or equivalent in Maths and English
29. Evidence of continuing professional development
30. Experience in care coordination or clinical administration
Desirable
31. Experience in a health or social care environment