About the role
As a UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our colleague work better to improve our customer experience.
You’ll be championing the needs of our store colleagues who work in store, both from a front end perspective (on the shop floor) and backend (warehouses and distribution centres). You’ll identify and solve user experience challenges, help drive organisational changes and improve customer experience.
You will work with a multidisciplinary team of UX designers, product managers, data analysts and engineers, partnering with design managers and the UX Research manager.
But what ingredients make the perfect candidate?
You’re a natural problem solver highly skilled in a range of research methods, with proven experience turning research findings into actionable recommendations that drive user‑centred design and product outcomes.
You thrive working with complex challenges. You know how to investigate and map the use of systems that involve multiple services and how to present your findings with clarity and rigour. You shine in collaborating with leaders to ensure UX research can advise design, product and business decisions.
Your passion for understanding people, their motivations and behaviours, and the challenges they face, combined with observational and analytical skills, strong design thinking expertise, the ability to collaborate with other teams effectively and a steadfast determination to do what is right for our colleagues and customers.
Responsibilities
* Own and lead UX research with the support of the UX Research Manager when needed.
* Make it easier for our colleagues to perform their day‑to‑day jobs.
* Understand the processes in place across distribution centres and fulfilment centres.
* Identify user needs and jobs to be done, spot opportunities and deliver actionable insights that advise the development of compelling user‑centred experiences and digital products.
* Scope, plan and complete (mainly qualitative) research throughout the design and development lifecycle, from early strategic direction through post‑release validation.
* Support project teams in balancing business and user needs. Craft the user experience vision.
* Synthesise and communicate insights from research with clarity and efficiency to a broad range of collaborators.
* Partner with cross‑functional teams to ensure research insights are incorporated into product design strategy to drive measurable outcomes.
* Support the Product and Design teams in establishing successful user‑centred processes and ways of working.
* Share research expertise and knowledge with others and encourage the wider team to actively participate in UX research, improving organisational capability and challenging team thinking.
Qualifications
* A university degree or equivalent experience in human‑computer interaction (HCI), a related field, or equivalent years of professional experience.
* Expert‑level knowledge in the field of UX research with proven experience of working as a UX researcher on digital products, preferably dedicated to discovery and strategic research.
* A talent for storytelling that includes excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of seniority.
* Proven track record of research work impacting design and product strategy and development, and delivering measurable outcomes.
* Extensive knowledge and hands‑on experience of a wide range of qualitative and quantitative research methods and techniques, such as user interviews, user profiles, user needs and jobs to be done, journey mapping, usability testing, surveys, card sorting, tree testing and competitor analysis.
* Ability to work closely with a diverse group of collaborators, including designers, product managers, developers and analysts.
* Experience working in an agile product development environment and applying lean UX research methods would be an advantage.
* Experience working in fulfilment centres and distribution centres would be an advantage.
Benefits
* Annual bonus scheme up to 20% of base salary.
* Holiday starting at 25 days plus a personal day (plus bank holidays).
* Private medical insurance.
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of statutory maternity pay or statutory adoption pay; 6 weeks fully paid paternity leave.
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
About Us
We’re proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We are committed to creating a workplace where differences are valued and we make sure that all colleagues are given the same opportunities.
#J-18808-Ljbffr