Taylor Stevenson is partnering with a well-established hotel based in Alfreton who are looking for a Hotel Receptionist to join their welcoming and professional team.
About the Role
We are looking for a friendly, professional, and organised Hotel Receptionist to join our team. This is a customer-facing role at the heart of the hotel, ensuring all guests receive a warm welcome and exceptional service throughout their stay.
Key Responsibilities
* Front Desk & Guest Services
* Greet all hotel guests and visitors on arrival in a professional and welcoming manner
* Perform check-in and check-out procedures to hotel standards
* Handle guest enquiries, resolve complaints where possible, or refer to a Senior Manager
* Ensure all customers are served promptly and in line with hotel standards
* Upsell bedrooms and packages where appropriate
Telephone & Bookings
* Answer incoming calls within four rings on a four-line switchboard
* Transfer calls efficiently to internal extensions
* Take and coordinate accommodation and restaurant bookings
* Monitor, follow up, and confirm bookings, including securing deposits
* Regularly update availability with Recommended Hotels, closing out promptly when required
Administration & Cash Handling
* Prepare hotel and restaurant bills and process payments (cash, cheque, creditcard, or on account)
* Cash up bar, restaurant, and reception tills
* Reconcile daily takings for all departments
* Maintain an efficient filing system
* Open and distribute incoming mail
* Competently use office equipment including computers, switchboard, photocopier, scanner, etc.
Operational Duties
* Familiarise yourself with daily business, functions, and resident numbers
* Look ahead to future business and complete necessary preparations
* Compile and update restaurant, wedding, and function menus
* Ensure staff are signed in and out according to the rota
* Work in a clean and tidy manner at all times
General Responsibilities
* Wear a clean, pressed uniform and name badge at all times
* Maintain and improve customer care and service standards throughout the hotel
* Build positive working relationships with colleagues, managers, and directors
* Adhere to company procedures, training, and health & safety regulations
* Carry out any other reasonable duties appropriate to the role
What We're Looking For
* Excellent customer service and communication skills
* Strong organisational and multitasking ability
* Confident handling payments and basic financial reconciliation
* Professional appearance and positive attitude
* Ability to work flexibly on a rolling rota, including evenings and weekends
Salary: £12.41 per hour
Hours: Rolling rota
Week 1
* Monday: Off
* Tuesday - Friday: 3:00pm - 11:00pm
* Saturday & Sunday: Off
Week 2
* Monday - Wednesday: 7:00am - 3:00pm
* Thursday & Friday: Off
* Saturday: 4:00pm - Midnight (or 3:30pm - 11:00pm if no function)
* Sunday: 3:00pm - 11:00pm
Week 3
* Monday: 3:00pm - 11:00pm
* Tuesday & Wednesday: Off
* Thursday & Friday: 7:00am - 3:00pm
* Saturday & Sunday: 7:30am - 3:30pm (or 4:00pm if a function)