Job Title: Mortgage Administrator Location: Office-based role in Colchester, Essex Department: Mortgage Administration Support Target: Highly organised candidates with strong customer service skills, preferably with experience in a telephone-based environment Salary: £24,000 Basic Salary Hours: Monday to Friday, 9:00 AM – 5:30 PM Timeline: Immediate interviews and start date available The New Homes Group is the UK’s leading new homes specialist, connecting housebuilders, lenders, and estate agents nationwide to help customers find their perfect new home. We are currently expanding our Mortgage Administration team and seeking motivated individuals to join us. Mortgage Administrator Responsibilities As a Mortgage Administrator, you will play a key role in managing the mortgage process from application through to completion by: Liaising with customers, housebuilders, and solicitors to ensure timely progress and resolution of mortgage applications Performing compliance checks and managing mortgage offers efficiently Proactively following up on exchange and completion dates via telephone to maintain momentum and achieve deadlines Required Knowledge, Skills And Qualifications Previous customer service experience essential, preferably in a telephone-based environment Strong organisational skills with high attention to detail Ability to work independently and as part of a team Excellent communication and interpersonal skills with a professional telephone manner Motivated to deliver exceptional customer service and meet targets Proficient in Microsoft Office applications, including Word, Excel, and Outlook Benefits Permanent full-time position Comprehensive training and professional development opportunities 28 days’ paid holiday including bank holidays and an additional day off for your birthday (upon passing probation) Career progression within a rapidly growing business Workplace pension scheme Staff referral bonus scheme Discounts on estate agency, mortgage, and surveying services Death in service cover 24-hour employee wellbeing assistance programme Access to self-funded Health Care plan. Onsite parking Discounted membership at Nuffield Health Gym Access to Perks at Work discount platform If you are enthusiastic about starting or progressing your career in financial services, we would love to hear from you. Please apply now or contact Elliott Pennell from our Talent Team on 01206 716060 for further information.