As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets, maintaining high standards of quality, and maximising guest satisfaction.
Responsibilities
* Supervise the day-to-day operations across all our F&B outlets.
* Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
* Oversee the setup and preparation of dining areas.
* Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
* Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
* Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
* Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
* Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
* Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
* Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
* Ensure team members are working flexibly to meet business requirements across all F&B areas, moving between outlets to cover business peaks or breaks.
* Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.
Qualifications
* Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members' Club setting.
* Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
* Strong knowledge of F&B operations, including service skills and cost control.
* Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
* Attention to detail and a commitment to delivering exceptional guest service.
* Flexibility to work evenings, weekends, and public holidays as required.
* Personal Licence holder (preferred but not essential).
Benefits
* Free meals whilst on duty.
* Staff discounts at The Lensbury and across the L+R portfolio.
* Use of some leisure facilities, including gym & swimming pool after successful 30‑day review.
* EAP with 24/7 helpline for you and your family.
* Online benefits portal with Hospitality Rewards, offering discounts across major brands.
* Fully funded Apprenticeship opportunities.
* Excellent training and development opportunities.
* Staff awards and social events throughout the year.
* Cycle to work scheme.
* Free parking.
* Refer a Friend programme.
* Paid annual leave of 28 days including public holidays.
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