You will be working for a world leading Facilities company, supervising a team of Mobile Cleaners across:
Cardiff, Bridgend, Barry, Caephilily, Newport, Abergavenny and Cwmbran
Duties and responsibilities
* upport account management teams to ensure best in class delivery and performance across all accounts through frontline delivery.
* Work in collaboration with the job management team to ensure performance is in-line with all contractual SLA/KPI requirements.
* Supports and guide team to achieve contract specific service levels
* Conduct a regular planned visit with each cleaner ensuring each is visited every 6 weeks as a minimum.
* Assist Sector Manager in the recruitment and vetting process ensuring 100% compliance. and vacancies filled within 48 hours.
* Ensuring team follow company procedures and systems as laid down in the Employment handbook.
* Adhere to specific Client’s security procedures and policies at all times, ensuring all staff are trained.
* To maintain relationships with customers and fellow employees.
* Control and maintenance of all consumable stocks at each site.
* Audits are conducted as per agreed frequency
* Ensurg all staff use the T&A system correctly and responsible for training and performance management of individuals where this doesn’t happen reducing anomaly arbitrations.
* Fortnightly payroll completion for each employee
Skills and experience
* Experience in comparable management s.
* Full UK Driving licence
* Ability to communicate with and support front-line colleagues effectively.
* Ability to manage client expectations and deliver customer-focused solutions
* Excellent communication and problem-solving skills, outstanding customer service with remote business groups
* Must be flexible, adaptable and proactive
* Ability to effectively manage priorities and projects
* Able to build relationships in a professional manner with internal stakeholders.
Location
Cardiff
Benefits
Company Van, Fuel Card and phone
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