What you’ll be doing
1. Embrace Service Excellence to provide effective leadership across area of responsibility
2. Transformation – Accountable for implementing a culture of Continuous Service Improvement across area of responsibility and pan BT where applicable Accountable for Operational Service Delivery including –
Proactive risk management – identify issues and take personal action to mitigate the risk
Reactive incident management – take personal action to act with a sense of urgency to minimise business impact with clear stakeholder communication throughout
3. Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence;
4. Manage deployment of prevention of reoccurrence mitigations across the estate.
5. Ability to make decisions even when faced with ambiguity
6. Ability to engage and communicate clearly in order to motivate and inspire people to deliver
7. Translate and deliver BT and BT Security Strategy by working through complexity to provide clear operational direction – set the context.
8. First delivery of new infrastructure technology into the BT’s data centre estate. Evaluating technology and developing best practices for further builds and support, ensuring all relevant security standards are adhered to.
9. Develop and implement operational support model for new technology deployments, including delivery of comprehensive training both inside and outside the immediate technical team.
10. Vendor interaction for management of complex support issues
11. Responsible for relationships with senior BT Management, up to Board level, on systems issues relating to risk compliance, incident management affecting BT
12. Responsible for the management of commercially viable IT solutions that support LoB performance and client relationships
13. Ability to influence the behaviour and culture of functions outside of own business area and externally
14. Provide out of hours support and consultancy for incident resolution (on call rota)
What You'll Bring
Must Have
15. Relevant security experience.
16. Technical Expert Knowledge of core Firewall devices - Primary Vendors Cisco & Checkpoint.
17. Professional level experience of Network Devices – Routers, Switches, Load Balancers, routing protocols
18. Excellent Fault finding:- Across the Network Security estate
19. Relevant experience of stakeholder management and good interpersonal skills.
20. Efficient problem solver in enterprise environment.
21. Ability to work as part of a team as well as under minimal supervision.
22. Operational management experience.
Nice to have:
23. Experience of Major IT Uplift programmes, including migration to cloud-based services.
24. Experience of senior Technical role in Enterprise Network environment.
Benefits
25. On target 10% on target bonus
26. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
27. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
28. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
29. 25 days annual leave (not including bank holidays), increasing with service
30. 24/7 private virtual GP appointments for UK colleagues
31. 2 weeks carer’s leave
32. World-class training and development opportunities
33. Option to join BT Shares Saving schemes.