Job Description
What is the opportunity?The role of Manager, Asset Services, is responsible for leading an operational team function and ensuring the effective management of operational risk while maintaining data integrity. The Manager requires a deep understanding of operational procedures and practices, as well as the ability to develop and implement strategic initiatives, drive process improvements, and make informed decisions that impact Wealth Management Europe (WME) Operations. The role is accountable for all team management activities, including adherence to HR processes and promoting team engagement.Additionally, the role is expected to foster a positive working environment for the operational team function and act as a role-model in-line with group values encouraging colleagues to speak up for the good of RBC.RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.What will you do?
1. Ensure procedures are maintained and adhered to, guaranteeing a high level of accuracy and the timely delivery of service in accordance with relevant WME Operations procedures, standards and SLAs (where defined)
2. Review and sign-off of departmental procedures in-line with regulatory and audit requirements, while delivering on agreed timescales (for (for example, ensuring active individual and team engagement with ActiveOps)
3. Ensure timely and appropriate levels of escalation, as well as proactively supporting the resolution of risks and issues
4. Set a clear direction and purpose for operational team function aligned with group strategy
5. Ensure personal and team member understanding and adherence to Risk and Control, Policy Frameworks specific to the role in WME Operations
6. Embed and drive a culture of simplification and innovation via continuous improvement within team(s) and working collaboratively with Operational Initiatives
7. Ensure the change portfolio is understood and adequately resourced from within the team to support the deliverables working collaboratively with Operations Initiatives
What do you need to succeed?Must-have
8. Excellent leadership skills, with previous experience as a people manager.
9. Understanding of Financial Services
10. Adaptable to change and ability to lead others through change
11. Excellent motivator and proven ability to use own initiative
12. Excellent attention to detail
13. Excellent time management to deliver effective planning and organisation
14. Ability to coach and develop others
15. Excellent delegation skills
16. Experience of supporting internal and external stakeholder relationships at all levels
Nice-to-have
17. Experience within the Financial Services Sector.
What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.Agency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.Job SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job Details
Address:
32 GALLOWGATE:NEWCASTLE UPON TYNE
City:
Newcastle Upon Tyne
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-01-15
Application Deadline:
2026-01-29Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.