Keyword Location Location Type
Customer Service Advisor
We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
As a result of our expansion plans, and our continued ongoing success, we are seeking a dynamic Sales and Operations Assistant to be based at our Head Office in Plymouth.
About the Role:
To provide administrative and customer service support in relation to health and safety cases involving Personal Injury (PI), Property Damage (PD) claims within the business. The role involves managing cases through an in-house system, communicating via email only (no telephone contact with customers), and working collaboratively with internal and external stakeholders to gather information and support effective case resolution.
Responsibilities:
1. Manage Health and Safety cases (including personal injury, property damage, and store/delivery complaints) using the internal case management system
2. Respond to all communications via email in a timely, professional, and accurate manner
3. Handle all customer contact via email only, with no requirement for telephone communication
4. Investigate claims by obtaining relevant information from stores, buyers, customers, and suppliers
5. Maintain clear and detailed records for each case, ensuring all documentation is accurate and up to date
6. Support decision-making processes by collating evidence and information for review
7. Liaise with internal departments and external stakeholders to progress cases efficiently
8. Ensure all cases are handled in line with company procedures and guidelines
9. Identify any missing or incomplete information and follow up accordingly
10. Prioritise workload effectively to meet deadlines and service level agreements
11. Escalate complex cases where necessary
Person Specification:
12. Strong administrative and organisational skills
13. Excellent written communication skills (email-based customer service)
14. Ability to manage multiple cases and prioritise workload effectively
15. High attention to detail and accuracy
16. Confident using IT systems, including case management systems and Microsoft Office
17. Ability to work independently and as part of a team
18. Strong problem-solving skills and ability to make informed decisions
19. Professional and calm approach when handling sensitive or challenging cases
Desirable
20. Experience working in a claims, legal, insurance, or retail operations environment
21. Understanding of Personal Injury or Property Damage processes
22. Experience liaising with multiple stakeholders
What we offer:
23. Competitive salary
24. Pension
25. Long service awards
26. Employee discount
27. Cycle to work scheme
Position: Permanent, Full-time
Hours: Monday – Friday, 08:45am – 17:30pm.
Location: Plymouth, Devon