About this Role The Commercial Support Administrator will play a key role within our Environmental, Municipal and Civil (EMC) division, supporting the Commercial and Operations teams. This is a fast-paced administrative position where accuracy, responsiveness and customer focus are critical to maintaining high service standards across our asset rental operation. Accurately process recharges for rented assets, ensuring all usage, damages and additional costs are correctly calculated. Serve as the first point of contact for customer queries relating to recharges and warranty claims. Process warranty claims to manufacturers, coordinating documentation and ensuring timely resolution. Review and process engineers' job cards, parts invoices and credit notes to support prompt payment. Provide general administrative support including data entry, record keeping, filing and reception duties. About You You are organised, detail-driven and comfortable working in a busy commercial environment where priorities can shift quickly. You communicate confidently with customers and internal teams, ensuring queries are handled professionally and resolved efficiently. Experience in an administrative or commercial support role, ideally within asset rental, fleet, engineering or a related sector. Strong numerical accuracy and confidence handling invoicing, recharges and system-based processing. Ability to manage customer queries professionally and escalate where appropriate. Comfortable compiling and maintaining accurate data from multiple sources. A proactive mindset with the confidence to suggest process improvements. We actively encourage applications from individuals who may not meet every requirement but are eager to develop. We particularly welcome candidates from underrepresented backgrounds within engineering and asset-based industries, if you have the capability and drive, we want to hear from you. About Us Dawsongroup EMC supports local authorities, utilities and construction organisations with specialist, high-value assets including sweepers, refuse collection vehicles, gully tankers and excavators. As part of Dawsongroup, we operate within a financially strong, growth-focused asset rental business with a reputation for quality, reliability and long-term partnerships. Part of a group operating over 32,000 assets across 11 countries. Strong commercial foundations with continued investment in fleet and infrastructure. A customer-focused, long-term contractual approach. Commitment to operational excellence and continuous improvement. Clear emphasis on compliance, safety and environmental responsibility. Dawsongroup is an equal opportunities employer. Our policies for recruitment, training, career development and promotion are based on the relevant merits and abilities of the individual concerned. About Your Future This role offers exposure to the commercial engine of a specialist asset division, providing a strong foundation for career progression within operations or commercial support. You will gain valuable experience across recharges, warranty processes and cross-functional collaboration. Development within a stable, growing organisation. Exposure to finance, operations and technical teams. Involvement in process improvement initiatives. Opportunity to build sector knowledge within EMC. Access to internal development opportunities. People are our greatest asset, and we are proud of the team that drives our success. If you are looking for a structured commercial support role within a growing EMC division, we encourage you to apply and become part of our continued success.