Responsibilities
The 3rd Line Network Engineer is a senior technical position responsible for providing advanced support across complex enterprise and ISP‑level network environments. The role involves resolving escalated incidents, performing detailed diagnostics, and ensuring the stability and performance of customer networks. Responsibilities include supporting a wide range of technologies across routing, switching, wireless, firewalls, and SD‑WAN platforms and owning connectivity issues across the entire network stack from core ISP backbone and WAN circuits to customer edge routers, firewalls, LAN switching, wireless networks, and on‑site infrastructure.
Qualifications
* Experience working in large‑scale, high‑importance network environments including public sector, healthcare, education, and critical commercial operations.
* Excellent verbal and written communication skills.
* Strong analytical capability and problem‑solving skills.
* Ability to work under pressure and handle multiple complex cases concurrently.
* High attention to detail and strong documentation discipline.
* Experience using ITSM/ticketing platforms (ServiceNow an advantage).
* A willingness to learn, adapt, and develop professionally.
* A collaborative approach and desire to support the wider technical team.
Benefits
* Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement.
* Annual Leave: 25 days of leave, increasing by one day each year up to 28 days.
* Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program.
* Wavenet Academy: Our Learning Management System designed to enhance learning, training, and personal development initiatives across the organisation.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
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