Overview
As a CGI Technical Graduate you’ll be trusted with responsibility from the start, helping clients improve how technology services are designed, delivered and experienced across Service Management, SIAM, user experience, AI‑enabled service improvement and enterprise tooling such as ServiceNow and Freshworks.
Responsibilities
* Support service transformation and improvement initiatives across a range of client projects.
* Collaborate with technical teams, stakeholders and service specialists to improve processes, enhance user experiences and contribute to the delivery of effective and efficient services.
* Gain exposure to Service Management, SIAM, ITILv4, continual service improvement, and enterprise service management tooling while building confidence in stakeholder engagement and consulting delivery.
* Support service management and transformation projects.
* Collaborate with clients, stakeholders and delivery teams.
* Contribute to service improvement and user experience initiatives.
* Analyse service data and operational insights.
* Support continual service improvement activities.
* Develop knowledge of SIAM, ITILv4 and enterprise tooling.
* Communicate ideas and recommendations clearly and professionally.
* Build strong working relationships with clients and colleagues.
Qualifications
* Strong academic background in STEM (minimum 2:2 degree in computer science, engineering, physics, maths or related STEM field; some roles may require a 2:1).
* Passion for technology and innovation, with a problem‑solving mindset.
* Ability to collaborate effectively within teams.
* Confident and professional approach with clients and stakeholders.
* Flexibility to travel and work on projects across the UK.
* Eligibility for Baseline Personnel Security Standard (BPSS) clearance; many roles require higher National Security Vetting (typically 5–10 years of continuous UK residency).
Skills We Value
* Awareness of ITIL, SIAM, ServiceNow or Freshworks.
* Awareness of Agile or iterative ways of working.
* Interest in service improvement and user experience.
* Interest in IT Service Management, Digital Transformation or Service Operations.
Benefits
* Competitive salary and a £1000 joining bonus.
* Matched share scheme.
* Private healthcare.
* Well‑being programmes.
* Professional training.
* Competitive pension.
* Graduate networks, diversity groups and social clubs.
* Flexibility to work in different locations and willingness to travel.
CGI is an equal opportunity employer.
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