We’re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. What can we offer you? Apart from job satisfaction, we can offer you: YOURSELF • 25 days’ holiday (with the option to buy more) HEALTH • Health Cash Plan • Optional private health, dental insurance, and health screens • Cycle to work scheme WEALTH • Generous pension scheme with up to 10% employer contribution • Life assurance • Season ticket loan About the role JOB PURPOSE In this fixed-term Records Management Specialist role you'll form part of our small but highly specialised team providing end-to-end records management services for Perceptive operations around the globe, managing assigned project specific documentation for Clients and other external bodies. KEY ACCOUNTABILITIES Data Management Assisting in providing accessibility, retrievability, security, and protection of data in an ethical manner. Maintaining accurate information in project data tracking systems. Service Level Management Monitoring and logging the actual service provided, compared to that required by service level agreements. Customer Support Responding to common requests for service by providing information to enable fulfilment. Promptly allocating unresolved calls as appropriate. Maintaining records, informing users about the process, and advising relevant persons of actions taken. Security Administration Receiving and responding to routine requests for security support. Maintaining records and advising relevant persons of actions taken. Assisting in investigating and resolving issues relating to access controls and security systems. Quality Assurance Contributing to the collection of evidence and the conducting of formal audits or reviews of activities, processes, data, products or services. Examining records for evidence that appropriate testing and other quality control activities have taken place and determining compliance with organisational directives, standards, and procedures. Identifying non-compliances, non-conformances and abnormal occurrences. Sales Support Communicating effectively with customers by telephone and in person. Assisting in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assisting in devising solutions to customer requirements and solving straightforward problems. Office Management Completing office management tasks such as processing invoices, maintaining physical folders and interacting with vendors. SKILLS REQUIRED Excellent interpersonal, verbal, presentational and written communication skills A flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail Must have the ability to work methodically in a fast-paced, time-sensitive environment Demonstrable ability to apply critical thinking to problems and tasks Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities Ability to identify and implement process improvements Proactively participates in skills improvement training and encourages their teams to participate Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain A self-starter and able to work under own initiative Proven competence with Microsoft Office products (including Word, Excel & PowerPoint) KNOWLEDGE & EXPERIENCE Experience working in the same or similar role in - and knowledge of - the Life Sciences sector Good knowledge of the relevant sections of Good Clinical Practice (cGCP) and EU Regulation Clinical trials Experience of regulated environments (methodologies) Experience using tools to communicate progress to Stakeholders Solid knowledge and understanding of documentation lifecycles EDUCATION GCSE / Level 2 qualification (Grade 4 and above) in English, Maths & IT or equivalent experience English: Fluent CLOSING DATE FOR APPLICATIONS - Monday 20th October 2025 Come as you are. We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.