Job Description
Contact Centre – Customer Support Advisor
KFF – Site based in Aylesford
Salary: £27,107 plus benefits, career development opportunities, discounts on products and services, and more.
Working Hours: 37.5 hours per week, 8-hour shifts with a 30-minute unpaid break (Operating hours: 08:30 – 18:00), any 5 days from 7, including weekends on a rota basis.
Location: Aylesford, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
About KFF
KFF is part of the Sysco global family, offering a wide range of fresh and speciality produce from Britain and around the world. Our global reach provides economies of scale, insight, and the benefits of a highly successful parent company.
Role Overview
As a Customer Support Advisor, you will provide excellent customer service to external and internal customers. You will be the first point of contact for orders and customer queries via phone, email, and web chat.
Key Responsibilities
* Process orders accurately and fulfill customer requirements.
* Achieve sales and service KPIs in line with KFF standards.
* Maintain an understanding of the impact of customer service across the business.
* Develop and maintain customer relationships through effective communication and problem solving.
* Understand customer expectations and requirements.
* Act as the first point of contact for customer issues, investigate thoroughly, and involve relevant parties to resolve issues promptly.
* Take ownership of customer queries, keep systems updated, and liaise with other departments as needed.
* Handle customer comments, complaints, and correspondence according to company procedures and specific requirements.
Key Attributes
* Experience in an office or customer service environment.
* Passion for delivering excellent customer service.
* Sales experience preferred.
* Strong attention to detail.
* Confident problem-solving and decision-making skills.
* Self-motivated with a desire to exceed standards.
* Proficient in PC use.
Benefits
* Discounts on food and products.
* Generous holiday allowance.
* Recognition awards and incentives.
* Pension scheme.
* Opportunities for career growth within Sysco, a leading global foodservice company.
* And much more...
Apply now...
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