Who we are
Vaultex are the UKs leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.
Hours: Monday to Friday 09:00 - 17:00 - 35 hours per week
Location: Hybrid role - 104 Dalton Ave, Birchwood, Warrington, WA3 6YF & Remote
Grade: CM40
Salary available on request.
Job purpose
The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that underpin the successful running of the operation.
Main responsibilities
1. Taking ownership to, manage, and resolve queries and incidents reported into the team. Maintaining accurate documentation of incidents, requests, resolutions, and procedures. Providing timely and efficient support across the Vaultex business.
2. Developing training skills to enhance technical skills.
3. Promptly triaging application team tickets, o...