Senior Pensions Administrator
* Liverpool City Centre (Hybrid - 1 day from home after training)
* Salary: Up to 35,000 (depending on experience) + annual bonus
* Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)
The Opportunity
We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool.
This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints.
You'll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business.
Key Responsibilities
* Manage pensions cases end-to-end (cradle to grave) across a range of schemes
* Administer and oversee complex and technical pension queries, including escalated cases
* Handle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomes
* Investigate issues in detail, reviewing scheme rules, legislation, and regulatory requirements
* Draft clear, accurate, and compliant correspondence, including formal responses
* Liaise with internal teams, advisers, trustees, and third parties as required
* Ensure all work is completed in line with FCA regulations, DISP guidelines, and internal SLAs
* Support cases escalated to the Financial Ombudsman Service (FOS) where required
* Identify trends, risks, and root causes, contributing to process improvements
* Mentor or support junior team members where appropriate
About You
* Proven experience in pensions administration with cradle-to-grave exposure
* Strong working knowledge of DB and DC pension schemes
* Experience handling complex, technical cases and/or complaints within pensions
* Good understanding of relevant regulations and pension legislation (including FCA/DISP awareness)
* Excellent written and verbal communication skills
* Strong analytical and problem‑solving abilities
* High attention to detail with the ability to manage and prioritise workloads effectively
What's on Offer
* Salary up to 35,000 depending on experience
* Annual bonus scheme
* Hybrid working (1 day from home after training)
* 35‑hour working week with flexible start and finish times
* 25 days holiday plus bank holidays
* Central Liverpool location with excellent transport links
* Supportive, collaborative working environment
* Ongoing training, development, and progression opportunities
* Regular social events and additional benefits
* Sick pay (after qualifying period)
Why Apply?
This is an excellent opportunity to step into a senior‑level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business.
If you're interested, please send your CV to: (url removed)
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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