About FCLG
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach.
We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
An insight to our Team
This is a fast paced, varied role where you willbe responsible for day-to-daytasksacross all areaswithin the department whilst supporting customers with queries by phone,emailand live chat.
Key Responsibilities:
1. Email inbox monitoring.
2. Dealing with incoming calls from drivers and other service users.
3. Website accessassistance.
4. Daily Report formatting and issuing.
5. Monitoring and responding to live chat questions.
6. Processing payments and taking payments over the phone.
7. Operation of Client software for vehicle management.
8. Continuous process re...