We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
Main area Admin & Clerical Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
* Job share
37.5 hours per week (Covering evenings, weekends and bank holidays on rotation) Job ref 409-7327195-A
Site Whiston Hospital Town Prescot Salary £24,465 Per Annum Salary period Yearly Closing 17/11/2025 23:59 Interview date 11/12/2025
Job overview
Successful applicants will require a satisfactory enhanced disclosure from the Criminal Records Bureau.
Would you like to be part of our very friendly, hard-working, and forward-thinking Radiology Appointments Team? If yes - a full-time vacancy has arisen in this area of the Radiology Department.
The department provides a 7-day imaging service and therefore the post will include working across sites at both Whiston Hospital and St Helens Hospital’s. Some evenings, weekends, and bank holiday duties on a rotational basis, will also be included in the role.
The successful candidate will work as part of an established team to ensure the smooth running of this extremely busy department, booking appointments for a wide range of radiology procedures including Ultrasound – both obstetric and general, CT, and MRI scans to name a few.
Applicants should be hard working, enthusiastic and well-motivated with excellent organisational and communication skills, be able to work under pressure and to tight deadlines in a very fast-paced, ever-changing environment. An excellent telephone manner is a MUST and a high level of computer literacy is essential.
The JD & PS are currently under AfC review and are subject to change
Previous applicants need not apply.
Main duties of the job
The successful candidate will work as part of a team to ensure the smooth running of this very busy department, by booking appointments for a wide range of radiology procedures.
Applicants should be hard working, enthusiastic and well-motivated with good organisational and communication skills.
The post holder will be expected to cover the duties of other clerical staff in the Radiology department during times of sickness absence or annual leave.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
* CAREthat is evidence based, high quality and compassionate
* SAFETY that is of the highest standards
* COMMUNICATION that is open, inclusive and respectful
* SYSTEMS that are efficient, patient centred and reliable
* PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
* Trust rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities
KEY DUTIES
* Make appointments following appropriate imaging services pathways.
* Register patients on relevant Trust Information System or update details if patient already registered.
* Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
* Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.
* Send out partial/full booking letters as appropriate.
* Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
* When the patient is in contact with the appointment office:
o Ask the appropriate clinical questions to assess appropriate preparation and time slot
o Discuss with the patient a mutually convenient date and time
o Book the appointment on the Radiology Information System
o Send an appointment letter, appropriate literature and preparation to the patient.
* Arrange appointments for inpatient referrals:
o Book appointment on the Radiology Information System
o Liaise with the ward to arrange patient preparation and mode of transport
o Access ADT to locate patient
o Book porter on the Radiology Information System
* General Telephone enquiries relating to patient requests to re-arrange or cancel appointments.
* File referrals in date order once booking is complete.
* Filing and housekeeping of all paper and electronic documentation.
* Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff.
* Ensure that all diagnostic targets are met.
* Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).
* Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
* Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
* Adhere to all aspects of Patient Access Policy
* Liaise with consultants, wards, secretaries and other departments.
Person specification
Qualifications
* Educated to GCSE level or equivalent.
* Customer Care NVQ
Knowledge
* Previous clerical experience
* Previous use of computer systems
* Able to deal with the public in person and via the telephone
Skills
* Good organisational skills
* Ability to relate effectively and communicate clearly and professionally at all levels.
* To be self- motivated.
* Ability to use own initiative
* To be organised with a logical approach to work.
* Able to work within a team environment / operate as a team member.
* To have standard keyboard skills.
* Can work well under pressure and remain calm in difficult situations
* Knowledge of email systems and technology
Other
* Good communication and interpersonal skills
* Able to work under pressure and produce high quality work. And work to tight deadlines
* Pleasant telephone manner
* Comply with departmental policies and procedures
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:
* Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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