Job Description
As a Senior Accounts Receivable Clerk, you'll be responsible for ensuring cash received into the business is processed quickly and accurately, as well as supporting other senior members with bank related activity within the team. So, if you have strong communication skills and previous experience in an Accounts Receivable or Sales Ledger role, then we want to hear from you.
The key responsibilities for the role will include, but are not limited to:
* Ensure cash received into the business is processed quickly, accurately within agreed SLA's.
* To ensure all telephone and email enquiries (both internal and external) are resolved satisfactorily.
* Manage the expectations of all employees and agencies through effective communication and ownership.
* Work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
* Generate ideas for improvements to processes and the overall employee experience.
* Communicate with employees in a professional and compliant manner.
* Welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
* Achieve individual and departmental performance targets.
* Adapt positively to change and meet the changing requirements of the work environment.
* Actively support department and company initiatives.
* Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs.
Senior Responsibilities:
* Alongside the other seniors in the team have responsibility for bank related activity in the team, including the daily download of payments and returning monies to agencies.
* Assist the Team Leader with the implementation of on-going use of policies and procedures
* Maintain the allocated ledger to ensure debt is kept to a minimum and all day one overdue invoices to be chased on the day.
* Build relationships with agencies and ensure best practice at all times.
* Train new starters in the team.
* Support Team Leader in the delivery of departmental KPI's and monthly KPI reporting.
* Assist the Accounts Receivable Clerks and handle complaints and expressions of dissatisfaction effectively and efficiently within agreed timescales.
* Maintain and improve standards with the team by providing advice and guidance to Accounts Receivable Clerks.
* Complete any adhoc tasks provided by Team Leader and any other deemed necessary to support the business as and when required.
Person Specification
* Previous experience in an Accounts Receivable or Sales Ledger role.
* Ability to communicate clearly.
* Ability to be innovative and use own initiative.
* Strong organisational and time management skills.
* Ability to encourage and motivate others.
* Excellent attention to detail and high level of accuracy.
* Ability to work as part of a team with active and valuable contribution.
* An understanding of and adherence to all confidentiality aspects required.
* Understanding of and adherence to all relevant health and safety procedures.
* GCSE (or equivalent) in Maths and English at grade C or above.
* Excellent computer and keyboard skills with experience of using Microsoft Office applications.
Desirable
* Knowledge of the Umbrella/Accounting Finance Industry.
* Experience of mentoring/supporting colleagues.
* Ability to identify and take action to resolve issues, being accountable for organisational goals.