Job Overview
We are looking for an enthusiastic and motivated IT Desktop Engineer to join our small, friendly technical support team. This position is ideal for someone early in their IT career who enjoys problem-solving, providing excellent customer service, and developing hands-on technical skills in a supportive environment.
You will work closely with other team members to provide first and second-line support to end users, assisting with desktop, laptop, printer, and peripheral issues, as well as troubleshooting basic network and software problems. The role also involves equipment setups, and supporting wider IT projects and rollouts.
Security Clearance (SC) eligibility is essential due to the nature of the work.
Main Duties
Provide day-to-day technical support to users, deskside in person, via phone, and email.
Work collaboratively within a small IT team to deliver effective support across the business.
Diagnose and resolve hardware, software, and peripheral issues on Windows-based systems.
Install, configure, and maintain desktop PCs, laptops, printers, and other IT equipment.
Support user account administration (password resets, permissions, access requests, etc.).
Assist in setting up new users and deploying devices in line with company standards.
Escalate complex issues to senior engineers or third-line support when required.
Maintain accurate records of work carried out using the IT ticketing system.
Assist with software rollouts, updates, and basic network troubleshooting.
Ensure IT equipment is properly maintained, logged, and tracked through the asset management system.
What we are looking for
Essential:
1. Good understanding of Windows 10/11 and Microsoft applications.
2. Good problem-solving and communication skills.
3. Strong customer service focus with a positive, can-do attitude.
4. Ability to work both independently and collaboratively within a small team.
5. A willingness to learn and develop new skills.
6. Previous experience in a 1st Line and Desktop Support role.
Desirable:
7. Familiarity with Active Directory, Intune, Azure, or ticketing systems (e.g., ServiceNow, Support work, etc.).
8. Basic understanding of networking (IP, DNS, DHCP).
9. CompTIA A+, Microsoft Certified Fundamentals, or similar entry-level IT certifications.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .