Main Function (Multi Trade Operative / Customer Service Technician)
To carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful, and workmanlike manner, upholding Miller Homes' core values and delivering excellent customer service as the face of Miller Homes in the field.
Key Functional Areas (Multi Trade Operative / Customer Service Technician)
* Ensure the customer service vehicle is properly racked, clean, and tidy at all times. Check weekly for compliance with Health & Safety standards and road law.
* Maintain a smart appearance, wearing relevant footwear and PPE, which the company provides, ensuring they are in good condition.
* Carry ID at all times and present it upon request.
* Liaise with the Central Office Hub to provide updates on ongoing and completed tasks for efficient management.
* Obtain signed satisfaction or completion notifications from customers after remedial work, where possible.
* Arrive promptly at the work site and inform your line manager of any issues that may affect your schedule.
* Perform work diligently and safely, following the company's SH&E Management System, and be flexible to meet business needs.
* Regularly review the Miller Homes Customer Service Manual to ensure compliance with processes and procedures.
Key Capabilities Required (Multi Trade Operative / Customer Service Technician)
(1) Skills, Capabilities, and Attributes
* Multi-skilled with knowledge of joinery, general laboring, bricklaying, plaster patching, painting and decorating, glazed tiling, understanding drawings, assembling components, some M&E knowledge, SH&E proficiency, and awareness of current legislation. Keep updated on Miller product design and specifications.
* Proficient in PC use.
* Basic understanding of NHBC standards and construction techniques.
* Proficient in first aid and scaffold awareness.
* Cherry picker certification (training required).
* Effective communication skills with internal and external customers.
* Courteous and sound driving skills, preferably with a clean license.
(2) Behavioral Attributes
* Represent Miller professionally, especially when in the field.
* Avoid confrontations with irate clients; remove yourself and report to your supervisor.
* Possess communication skills to diffuse tense situations and build relationships with colleagues and support networks.
* Work efficiently both individually and as part of a team.
* Provide courteous, exemplary, and efficient customer service at all times.
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