UX Designer - Customer - Loyalty, London
Client:
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
22f35975aa75
Job Views:
7
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
Tesco UK • London • Full-Time • Apply by 28-May-2025
About the role: We’re looking for a resourceful, imaginative and ambitious Midweight UX Designer to join our multidisciplinary team. As a Midweight UX Designer at the UK’s largest supermarket, you’ll be shaping experiences that help millions of people shop better. You’ll help discover new opportunities, contribute to intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll understand business goals and user expectations, creating design solutions that exceed both. You’ll become an expert in testing, iterating, and improving your work.
Audiences are diverse, with 11 million active app users and over 1 million online grocery orders weekly. You’ll need a strong appetite for human-centred design, customer research, data, and analytics. Collaboration with UX/UI designers, researchers, writers, service designers, data experts, product managers, and developers is essential. Experience using a digital design system is required, whether to improve prototypes or shape entire user journeys.
What you can expect: Join a business that values your expertise and offers opportunities for growth. Work in a talented, diverse team with a hybrid role promoting work/life balance. Enjoy a benefits package including bonuses, holiday entitlement, private medical insurance, parental leave, and mental wellbeing support.
Your responsibilities include:
* Design projects from start to finish, simplifying complex experiences.
* Participate in UX activities like discovery, sprints, sketching, wireframing, prototyping, and mapping.
* Partner with product managers to define customer problems and hypotheses.
* Advocate for human-centred design and inclusive principles, ensuring accessibility standards are met.
* Collaborate across teams to improve digital products and facilitate workshops.
* Use data and research to inform designs and validate solutions.
* Contribute to evolving the Design System and share design value across disciplines.
Required skills and experience:
* A strong portfolio demonstrating web, responsive, and native app design.
* Experience in high-profile, customer-facing projects.
* Passion for solving product problems with a comprehensive user experience approach.
* Proficiency with Figma, Sketch, Marvel, Miro, Axure, or similar tools.
* Ability to use qualitative and quantitative insights for decision-making.
* Experience with user research, journey mapping, wireframing, and testing.
* Knowledge of WCAG 2.1 level AA accessibility standards.
* Excellent communication and mentorship skills.
* Experience in retail is advantageous.
About us: We’re a diverse company committed to making every day better for our customers, colleagues, and communities. We support flexible working and are an inclusive employer, welcoming applications from all backgrounds. If you need support with your application, we’re happy to help. Please note, non-passport holders may need a work permit for this role.
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