Location
Homebased, with regular travel to our offices in Newcastle under Lyme
Vacancy Details
This is a temporary vacancy that will close in 10 days at 23:59 BST.
Position: Full Time, 37 hours per week
Salary: £28,720.74
Contract: Fixed term until End August 2026
About Us
We are currently undergoing an exciting transformation at Aspire Housing, focusing on smarter, simpler, and more efficient ways of working. Our goal is to provide a "people first" coordination service that prioritizes customer needs and effective communication among stakeholders.
Role Overview
This role ensures back-office processes are followed accurately and supports the delivery team with data entry and reporting across various operational workstreams, including repairs, cleaning services, damp and mould management, void processes, and compliance with HHSRS standards and Awaab’s Law. You will also coordinate maintenance activities such as glazing works and disrepair cases.
Candidate Profile
We seek someone who is flexible, adaptable, confident with computer systems, detail-oriented, and possesses excellent customer service skills. A "right-first-time" approach and strong communication skills are essential to deliver high-quality, customer-focused maintenance services.
What We Offer
* Belonging to a community-focused team that values diversity and inclusion
* Creative, collaborative, and ambitious work environment
* Flexible home working with face-to-face training
* Competitive pay, pension scheme, benefits, and discounts
* Holiday entitlement: 22 days + bank holidays + 3 concessionary days at Christmas
* Additional benefits: holiday buy, employee assistance, tech schemes, volunteer days, wellbeing programs, health cash plan
This post is subject to a satisfactory Basic DBS check.
About Aspire Housing
Based in Newcastle-under-Lyme, Aspire Housing owns and manages over 9,000 homes, supporting around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested to develop new homes, revitalise communities, and provide innovative support services.
Our ethos is "Putting People First," focusing on delivering safe, decent homes and excellent services through our talented team. We value our colleagues and customers, emphasizing professionalism, community, and customer championing.
Our Values and Culture
We promote a healthy work-life balance, flexible working, and continuous development through our e-learning academy. We offer competitive leave, salaries aligned with market rates, savings schemes, pensions, and perks like childcare vouchers, health cash plans, and cycle-to-work schemes.
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