Overview
French speaking Hotel Reservations Executive
London
Ref: 765CA
Company Profile
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Responsibilities
Main duties: To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
* Handle incoming room reservations in French and English
* Deliver a first-class guest experience with attention to detail and warmth
* Maximise room revenue through effective cross-selling and up-selling strategies
* Maintain detailed knowledge of multiple hotel properties, offers, and packages
* Liaise with internal departments to ensure smooth guest journeys
* Represent the brand professionally via phone, email, and online channels
Candidate Profile
* Fluent in French and English (spoken and written)
* Previous experience in hospitality, reservations, or customer service preferred
* Confident communicator with a warm and professional approach
* Organised, detail-oriented, and comfortable working in a fast-paced environment
* High standard of personal presentation and interpersonal skills
* Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage
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