Overview
Hook's mission is to drive customer growth and revenue prediction whilst empowering subscription businesses with machine learning and artificial intelligence in order to help them improve customer loyalty and revenue generation from existing customers. We’re a Series A company with notable growth and backing from leading investors, and we work with a diverse list of customers globally. We’re looking for ambitious people who want to be part of our meaningful vision of changing how businesses engage with their customers and building a leading workplace for great people.
As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. You’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook, from diving into complex datasets to running projects with precision.
What You’ll Be Doing
* Own the full implementation lifecycle of Hook: from kickoff to go-live, guiding customers through onboarding and ensuring every team delivers to the highest standard.
* Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value.
* Shape the data that powers Hook’s machine learning models and partner with our data science team to ensure models perform at their best and deliver valuable insights for customers.
* Run projects with precision, staying highly organized and prioritising tasks to keep implementations on track.
* Meet tight 28-day implementation timelines, balancing speed with quality in every rollout.
* Provide expert guidance on leveraging Hook’s features for renewal forecasting, time management, and process automation to help customers achieve quick wins.
* Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they escalate.
* Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap.
* Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers.
Who we are looking for
* Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations. Experienced in optimising queries and handling large datasets.
* Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels. Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company.
* Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms. Proven ability to manage multiple implementations in parallel, with tight timelines.
* A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss.
Salary
£60k - £75k base salary + OTE (depending on experience)
Benefits
* 27 days holiday (option to buy and sell holiday) + bank holidays
* Generous stock options
* Private health insurance for comprehensive care
* Flexible monthly wellness allowance for gyms, yoga, mental health, and healthy food
* Annual learning & development budget for every employee
* Flexible working: three days a week in the office, with options to work from home other days
* The best equipment for everyone to work with
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