About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a motivated professional level Two and with proven experience supporting large-size corporate locations in a fast paced, corporate environment.
This candidate must have excellent customer service attitude, buy into a positive customer experience throughout, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. Security awareness at all times, is a key aspect of your role.
The successful candidate should be experienced in how to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners.
Your day-to-day
1. Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
2. Build new systems (PC/Mac), and new hires deployment, onboarding/shipping
3. Hardware Asset Controls, familiar with managing hardware
4. Serve as Helpdesk support to resolve PC/Mac system issues as reported by the end-users
5. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
6. Identify solutions for network security; provide Spyware, Adware and, virus protection.
7. Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.
8. Create a formal mentorship with IT Helpdesk peer(s) to share lessons learned and IT knowledge
9. Network with cross-functional teams to leverage best practices including Facilities
10. Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
11. Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).
12. Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).
13. Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.
14. Identify current operational process inefficiencies and provide recommendations for improvement.
15. Assist server teams with installing network equipment and basic troubleshooting
16. Coordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs, and cubicle moves
17. Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks.
What you bring to the team
18. Substantial experience working within an IT Support role in a team environment, at least 3 years.
19. Experience in supporting Apple Mac OS
20. Familiarity with the following.
Windows. Linux and Mac Operating Systems – Intune/JAMF
PC hardware architecture
Desktop applications, (i.e., MS Office, Virus Scan, VPN, imaging software, etc.)
Desktop architecture build methodologies
Other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, Video conference, etc.)
Jira Ticketing system is a plus or other experience of such platforms
21. Proven Customer Service skills both locally and remotely
22. Excellent communication skills, to your team and across other teams and management
23. Available to travel occasionally to other office locations
Education:
24. Third Level Degree in Computer Science or related field or degree from Technical Trade School
25. Preferred candidates will have Microsoft certifications (MCSA, MCSE)
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
26. Competitive compensation
27. Comprehensive benefits
28. Career success on your terms
29. Flexible work environment
30. Annual wellness and community outreach days
31. Always on recognition for your contributions
32. Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to <.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!