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Customer Service Specialist, Manufacturing Support, Stroud
Client:
Expert Employment
Location:
Stroud, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
988bc7674f31
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
The Customer Service Representative is responsible for processing customer orders, handling shipment scheduling, performing necessary functions to meet customer requirements on a timely basis, and maintaining updated information for customers.
Responsibilities include:
* Coordinate orders and shipments between Manufacturing and customers.
* Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service to customers.
* Track and report delivery dates, anticipated delays, and conflicting terms of customer purchase orders to customers and sales staff.
* Perform administrative functions supporting customer service and sales order entries.
* Provide monthly status updates of open orders and follow up with customers and Production.
* Maintain records of asset delivery progress and invoicing.
* Interact with Production, Buyer, and Planner for follow-up of customer orders.
* Resolve licensing issues received from customers and record in support database.
* Maintain and improve the integrity of data in the SAP database.
* Utilize the principles and tools of the Manufacturing System to drive continuous improvement.
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