Role Overview
We are recruiting for two 3‑year Fixed‑Term Contracts ending March 2027.
Responsibilities
* Engage with residents to promote safe and secure independent living, creating an engaging vibrant environment to reduce isolation.
* Provide advice on rent and service charges, assist with benefits claims and support customers with their financial needs.
* Collaborate with the internal income‑recovery team to reduce rent arrears.
Qualifications
* Experience or knowledge of housing management, social care and/or wellbeing of retirement‑living services.
* Proficient computer skills, including Microsoft Office (Word, Excel, PowerPoint).
* Effective written and verbal communication skills with the ability to build strong relationships with customers and colleagues.
* Team‑player attributes combined with the initiative to work independently, including lone working.
* Awareness of Health & Safety and experience managing anti‑social behaviour and challenging situations.
* A valid driving licence and access to a personal car.
* Successful completion of an Enhanced DBS check (mandatory for this role).
Trauma‑Informed Practice
We are committed to supporting individuals who have experienced trauma through empathy, respect, trauma‑informed language, and empowering them to re‑establish control of their lives.
Benefits
* Competitive salary with an annual review.
* Pension with matched contributions up to 7 %.
* 35 days annual leave, with the option to buy or sell leave.
* Cash‑back plan for healthcare costs – up to £500 saving per year.
* Bonus scheme for all colleagues at 2 %.
* Training and development opportunities.
* Extra perks including discounts and offers from shops, cinemas and more.
EEO Statement
Places for People promotes equality, diversity and inclusion. Applicants who are disabled, neuro‑diverse or have served in the Armed Forces will receive a guaranteed interview if they meet the essential criteria for the role. We are a Level 2 Disability‑Confident Employer. We also support neuro‑divergent individuals by providing a tailored interview process.
#J-18808-Ljbffr