Job Description
We are partnering with a nationally expanding premium coffee franchise group to appoint a senior operational leader responsible for driving performance across a multi-site estate.
This is a commercially accountable, field-based leadership role. It requires discipline, pace and the ability to raise standards consistently across dispersed regions.
The Brief
You will support group leadership in strengthening operational performance across a national portfolio of branded stores.
Your remit will focus on:
* Commercial delivery
* Labour control
* Standards and compliance
* Leadership development
* Performance accountability
What We Are Looking For
You will bring significant multi-site hospitality experience, ideally across 15 or more locations, within a structured branded environment.
You will understand:
* Franchise dynamics and the balance between brand and commercial performance
* Full P&L ownership at regional level
* Managing and developing area or district-level leaders
* Driving EBITDA performance, not just sales
Experience within premium coffee, QSR or structured fast casual brands is highly relevant.
The Profile
The right individual will be:
* Standards-led and operationally disciplined
* Highly commercial with strong labour cost awareness
* Comfortable challenging underperformance
* Calm and composed in pressured environments
* Structured in approach and consistent in delivery
* Protective of brand integrity and stakeholder relationships
This is not suited to someone seeking a lifestyle regional role. It requires visible leadership and execution focus.
Key Measures of Success
You will be accountable for:
* Regional sales and EBITDA growth
* Labour optimisation and margin protection
* Audit and compliance standards
* Mystery shopper performance
* Succession planning and bench strength
* Supporting other regions when required
We are specifically seeking operators who can evidence:
* Portfolio scale and complexity
* Tangible margin improvement
* Labour percentage improvements
* Audit score uplift
* Decisive management of underperformance
The Opportunity
This is a senior role within a growing national franchise business with clear ambition and investment behind it.