Job Description
Customer Service Advisor\n\nLocation: Edinburgh City Centre\n Contract: Temporary (6 months, potential for extension)\n Start Date: 2nd June 2025\n Working Hours: Monday - Friday, rotating shifts (8am-6pm)\n Hybrid Working: Office-based for the first 6 months, then 3 days remote (subject to approval)\n\nJoin a Leading Financial Institution & Kickstart Your Career\n\nAre you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to support mortgage brokers with efficient and helpful guidance over the phone. This is an excellent opportunity to build your career in financial services with full training, career progression opportunities, and a supportive work environment.\n\nWhy Apply?\n\nCompetitive Pay: £13.74 per hour with weekly pay\nHybrid Flexibility: Work from home three days per week after the initial six months\nCareer Growth: Structured training and internal career progression opportunities\nGreat Benefits:\nHoliday allowance\nClose to public transport\nEmployee perks, including discounted shopping, travel, and attraction tickets\nWell-being support through dedicated apps and Employee Assistance Programme\nInclusive and diverse workplace with a strong support network \n\nWhat You'll Be Doing\n\nHandling inbound calls from mortgage brokers to assist with enquiries and applications for new mortgages\nCarrying out affordability checks based on a number of factors\nProviding information about a number of products across different brands\nFollowing security and compliance procedures to ensure excellent service\nOrganising and maintaining accurate records \n\n What We're Looking For\n\nStrong communication skills and a passion for customer service\nAbility to handle queries with confidence and professionalism\nQuick learner who enjoys problem-solving and working in a team\nAdaptability and a proactive approach to challengesDiversity & Inclusion\n\nWe are committed to creating a workplace where everyone feels valued.
We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know.\n\nApply today to take the next step in your career