HMSHost UK, part of the Avolta group is hiring at East Midlands Airport for our Starbucks Store at £13.35 per hour
What's the role?
As a Front of House Team Leader, you'll be responsible for the day-to-day running of our front-of-house operations, making sure every guest enjoys a smooth and welcoming experience. You'll lead by example, motivating and coaching your team to deliver exceptional service and helping each Barista reach their full potential.
Alongside your leadership duties, you'll be hands-on with customers — greeting them warmly, preparing their favourite Starbucks beverages to brand standards, and ensuring their needs are met with care and efficiency.
This role is all about creating a positive, professional, and fun environment for both your team and our customers.
Key Responsibilities:
* Supervise and coordinate front-of-house staff, promoting teamwork and high performance.
* Ensure all guests receive a warm welcome and exceptional service throughout their visit.
* Oversee the operations of the store and the overall flow of service to maintain efficiency.
* Conduct training sessions to enhance team skills and knowledge, ensuring adherence to service standards.
* Address and resolve guest inquiries or complaints promptly and professionally.
* Ensure all front-of-house areas meet health, safety, and cleanliness standards.
The Ideal Candidate Will Have:
* Experience in a supervisory role within a hospitality or restaurant environment.
* Ability to inspire and manage a diverse team effectively.
* Strong commitment to delivering outstanding guest experiences.
* Ability to multitask and maintain attention to detail in a fast-paced setting.
* Willingness to work various shifts, including early mornings, evenings, weekends, and holidays.
Due to airport flight schedules, our shift times vary. Our morning shifts can start as early as 3am and our late shifts can finish up to 11pm so you must ensure you are flexible to work one of these shift patterns. You will also be required to obtain a security pass to gain access airside at the restaurant, for this you will need to provide 5 year's checkable referencing.
Wondering who we are?
HMSHost UK are part of Avolta Group and together we operate across 1000s of locations worldwide in Airports, Train Stations, Cruise ships, Ports and Motorways. HMSHost UK partner with well-known brands such as Leon, Burger King, Starbucks, Comptoir Libanais and KFC as well as operating our own proprietary brands designed by us with carefully crafted menus and décor, to truly transform a high-speed location into an experience that encourages relaxation. We're reimagining the travel experience so that every journey is as rewarding as the destination.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and the chance to make a meaningful impact within a dynamic, growing business.
Our people are at the heart of everything we do, which is why we're committed to ensuring your satisfaction by providing an hourly rate of £13.35
Financial Benefits*:
· An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited
· Discount Designer Shopping Platform – up to 50% off retail prices
· Free meals on site
· 50% off any of our locations for you & up to 4 others when you are not working – share the love with your loved ones
· Benefit platform with exclusive discounts on shopping, cinema tickets, travel, and more
Health Benefits*:
· Access to an employee assistance program offering support to you and your family members with 24/7 telephone advice, free face-to-face counselling sessions and much more. Your well-being is important to us
· Healthcare Cash Plan – receive cash back for healthcare expenses including dental, optical, physio, and more
· Access to 24/7 virtual GP appointments
· Discounted gym memberships at over 3000 gyms across the UK
· Free access to apps for virtual physiotherapy treatment and skin cancer screening
Lifestyle benefits*:
· Your birthday off, as a paid holiday, every year
· A generous life assurance benefit. We want our employees to have peace of mind and security with their future.
· Dedicated training and development plans to support progression. Did you know that almost 70% of our managers were promoted internally? And over 50% at our support office We want you to grow with us.
*Please note some benefits are non-contractual and may be changed or removed at the company's discretion; further information will be provided upon commencing employment.
Right to Work in the UK
Candidates must have a valid Right to Work in the UK. This can be demonstrated through one of the following:
· A valid UK passport.
· An original UK birth certificate accompanied by your National Insurance number, and Drivers License.
· For non-British nationals, a share code and date of birth to verify your immigration status via the UK Government's online Right to Work checking service.
Security Pass Requirements
As this role involves working at an airport, successful candidates will also need to obtain a security pass. For this, we will require valid photo ID, such as a Driving Licence or Passport. Please ensure you can provide the appropriate original documentation during the recruitment process
What Next?
If you want to join us in this exciting adventure & be a part of the Avolta family, apply now and if you are shortlisted, we will be in touch soon to discuss the role further. We regret that due the high volume of applications we may not be able to contact every applicant, if you haven't heard from us within two weeks then your application has not been shortlisted on this occasion.
Your Data & Privacy
By asking you to submit your CV, HMSHost requests that you only include personal data that is necessary and relevant to the job which is being applied for. We will use your data for recruitment purposes only and will keep your details for one year following the date of your application. For more information, please ask for a copy of our Recruitment Privacy Policy.
At Avolta, we are committed to ensuring our recruitment process is inclusive and accessible for everyone. If you require any reasonable adjustments throughout the recruitment process, please let us know and we will do our best to accommodate your needs.
Job Types: Full-time, Part-time
Pay: £13.35 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* East Midlands Airport: reliably commute or plan to relocate before starting work (required)
Work Location: In person