Job Overview
Mountain Warehouse is a highly successful outdoor retailer offering quality outdoor clothing and equipment at the lowest prices since 1997. With over 400 stores and more than 3,000 employees, we are looking for a passionate, operational, forward‑thinking and people‑focused Area Manager to lead our teams across the North East region.
Key Responsibilities
* Drive sales to achieve business budget and profit growth.
* Establish and maintain best practice in customer care.
* Build a people development strategy to support succession.
* Support and coach improvement in visual merchandising to achieve company standard.
* Deliver operational compliance across stores and act as liaison between Head Office and store teams.
* Recruit, coach, develop and manage a high‑performing team to Mountain Warehouse standards.
* Visit stores regularly to ensure consistency and support actions to reverse under‑performance.
* Constantly seek opportunities to grow profit by reducing costs.
A Typical Week
* Drive KPIs through store teams and ensure stores are commercial for the market.
* Analyse business results and trends taking appropriate action to drive sales and profitability.
* Visit stores and add value by leaving clear and supportive actions to meet business strategy.
* Recognise outstanding sales performance across teams.
* Develop, share and implement best practice across the area.
* Communicate regularly with the Regional Manager and Head Office about problems and opportunities.
* Be an inspirational leader, demonstrating positive service and management techniques.
Qualifications and Experience
* Proven successful track record in delivering service, sales and profit expectations at field level.
* Minimum 2 years field management experience, preferably in Retail or Service Sector – apparel experience is a huge advantage.
* Proven people management, communication and leadership skills.
* Demonstrated track record of managing projects such as store opening and dealing efficiently with issues as they arise.
Benefits
* Bonus scheme
* Company car
* Pension scheme
* 50% employee discount across Mountain Warehouse and Animal
* Twice‑yearly uniform allowance
* Employee referral incentive
* Employee assistance programme
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